Bank of America sucks my nuts Options

[dauss]

So, I knew that they did have a lot of fees. Even with a "student" account, you would get slapped with fees if you saw a teller more than once a month, use the ATM more than 6 times in one month, etc. Now this is bullshit, I have since moved from TX after I graduated, so the closest branch is at least 300 miles away. Anyways, they send me an e-mail with my online statement, and I never bother to look, but I decided to do it today. Since February they've been charging me a $9 "account maintenance fee", so my left over balance from May 06 is now $72 less. This is fucking ridiculous that they would change their minimum balance fees without even letting me know. Fuck these assholes. Luckily I'm going back to TX next week, and I'm closing my fucking account. Is there even anything I could to do get my money back from these assholes?

[Mommy]

I always laugh when people bitch about Bank of America. I have had nothing but flawless banking/credit card history/investments/ savings with them. Ignorance isn't an excuse.

[TetraGrammaton C...]

complain politely in an email or letter.
that is what i do when wells fargo gets funky.
they always refund me my fees as a courtesy or whatever.

[dauss]

I always laugh when people bitch about Bank of America. I have had nothing but flawless banking/credit card history/investments/ savings with them. Ignorance isn't an excuse.

Seriously, how the fuck am I suppose to know that back in February they raised the minimum required account balance to avoid a fee from $0 to $750? They didn't mail me anything, they never sent an e-mail, they never gave me any sort of notification.

[Melanie]

haha i think it"s the weather that is driving people to anger.

BUT i do have something to contribute. i had ibc bank heading up to lubbock and they pulled that on me. if you call them, write them, let them know your situation. they may be able to reconcile your account for half more or less. this is one of those situations that communication with a bank is key, and it's a good thing you caught it now. good luck

[pebkac]

So, I knew that they did have a lot of fees. Even with a "student" account, you would get slapped with fees if you saw a teller more than once a month, use the ATM more than 6 times in one month, etc. Now this is bullshit, I have since moved from TX after I graduated, so the closest branch is at least 300 miles away. Anyways, they send me an e-mail with my online statement, and I never bother to look, but I decided to do it today. Since February they've been charging me a $9 "account maintenance fee", so my left over balance from May 06 is now $72 less. This is fucking ridiculous that they would change their minimum balance fees without even letting me know. Fuck these assholes. Luckily I'm going back to TX next week, and I'm closing my fucking account. Is there even anything I could to do get my money back from these assholes?

It's illegal for them not to notify you. Chances are, they put an insert into your most recent statement and you (like most other people threw it out).

[GOB]

wells fargo did the same thing ($3/mo) when my "student" account went under $3500. the only time i had that much money in college was when the student loan checks arrived.

i emailed them and told them to refund every penny or i'd go absolutely apeshit inside of a branch. they did. then i closed the account.

wells fargo is the devil's asshole

[Melanie]

wells fargo did the same thing ($3/mo) when my "student" account went under $3500. the only time i had that much money in college was when the student loan checks arrived.

i emailed them and told them to refund every penny or i'd go absolutely apeshit inside of a branch. they did. then i closed the account.

wells fargo is the devil's asshole

i think wells fargo may have done the same to me. i went to a credit union after my bank esperiences

[kcroxyoursox]

I always laugh when people bitch about Bank of America. I have had nothing but flawless banking/credit card history/investments/ savings with them. Ignorance isn't an excuse.

QFT. Been banking there since high school. And I never had $750 in that account, or got charged any type of monthly fee. I don't believe that they charge you to see a teller, or to use their ATMs either.

Go in, ask to speak to a manager, explain the situation, tell them you don't want to close your account because you receive excellent customer service every time you're there, but that you have to do what's in your best interest financially. Don't tell them there's not one around you or they'll know you're going to close your account and will have no reason to give you any money back.

And maybe start being more involved in your finances.

[pebkac]

wells fargo did the same thing ($3/mo) when my "student" account went under $3500. the only time i had that much money in college was when the student loan checks arrived.

i emailed them and told them to refund every penny or i'd go absolutely apeshit inside of a branch. they did. then i closed the account.

wells fargo is the devil's asshole

This brings one point to mind:

Don't call them and tell them you want your fees back so you can cancel your account. The idea of a courtesy credit is to retain your business and they're not as likely to give it to you if you take that approach. Best bet is to say something along the lines of "I love BoA, but this is really making me want to cancel my account." I'd reccommend calling them for this. Pressure over the phone and pressure via email are two totally different things.

Also, say that you're looking to get an equity loan or something like that and ask what their rates are. You'd be surprised at how the thought that they might make a sale will change a customer service rep's disposition.

Lastly, be polite but firm to the person you speak to. They're really just middlemen in the situation. It may be pleasing to curse the hell out of them, but they're not as likely to give you credit for doing so. In various call center jobs that I've had, I've given away a lot of credit to customers that don't deserve (at least within company policy) because they were reasonable, polite, and stood their ground.

[Melanie]

Yeah be nice. I lost it on my bank once.

[Mommy]

EVERY SINGLE TIME i have called BofA for ANYTHING, they have been nothing but polite and helpful. Once I called to see if I could get the interest rate on my credit card lowered, and they did that and added a couple other things to my account that gave me added features I didnt have before.

One time, I ate at a restaurant in Austin and the stupid server authorized my card for $178 instead of the $17.80 my tab was. The restaurant said they couldnt do anything about it until the charge went through completely, meanwhile I'm stuck with a $2 balance in my account and no gas or food. I went up to the local BofA and they gave me a temporary credit of $150 so that I could get gas and food...because I showed them the receipt from the restaurant. It was awesome. The charge cleared a couple days later and I never once had to worry about the money in my account. Best customer service I have ever had, by far.

[GOB]

yelling accomplishes a lot

[kcroxyoursox]

Go in, ask to speak to a manager, explain the situation, tell them you don't want to close your account because you receive excellent customer service every time you're there, but that you have to do what's in your best interest financially. Don't tell them there's not one around you or they'll know you're going to close your account and will have no reason to give you any money back.

Don't call them and tell them you want your fees back so you can cancel your account. The idea of a courtesy credit is to retain your business and they're not as likely to give it to you if you take that approach. Best bet is to say something along the lines of "I love BoA, but this is really making me want to cancel my account."

Jinx! (in a very sophisticated, you used different words than I did, kind of way )

[Seeker]

i've heard plenty of horror stories about bank of america that i'll never use them even if someone put a gun to my head

there's one story about an old grandma whose husband died and then she couldn't get her money out of the bank because of paperwork

and they give accounts and credit cards to illegals

bank of america can go to hell