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> kroger sucks, never shop there
Seeker
post Jun 22 2006, 10:01 PM
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I went to a Kroger store here in a Dallas suburb to pick up a few items I was running low on. I expected to be in and out in less than 10 minutes; however, that's not what happened.

As I pushed my cart up to the front to checkout I noticed that there were only self-checkout machines. I figured no problem... I'll just check myself out and be on my way. I scanned some lima beans, broccoli, and peas and put them in a sack. Then I put my sack in my cart. The machine kept complaining and telling me to put my vegetables back in the sack even though I already sacked them and put them in my cart.

The same thing continued to happen with my eggs, chicken breasts, and water. I would sack my items how I liked, but the machine quit working whenever I put the sack in the cart.

After having to get help several times from an employee who came over and unsacked my goods and put them back on the scale I was fed up and asked for a manager.

I told the manager that it shouldn't be this hard to check out items and that I'm taking my business to Albertson's. I left Kroger and went to Albertson's.

I've used self-checkout machines before at Walmart and other grocery stores and never had this problem before.

I will never shop at a Kroger again.
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GOB
post Jun 22 2006, 10:04 PM
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it's the same thing at all of them. some are just shitty machines.
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woody
post Jun 22 2006, 11:38 PM
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fixem with your uber skills lance


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jonathan83
post Jun 23 2006, 04:56 AM
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the ones at walmart suck too. i hate those things


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impala454
post Jun 23 2006, 08:32 AM
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i hate self checkout machines. only time i ever use em is if i have like one item i'm buying.
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False Dude
post Jun 23 2006, 08:58 AM
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You complain a lot.


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FORSAKENR320
post Jun 23 2006, 11:17 AM
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QUOTE (ratm @ Jun 23 2006, 08:58 AM)
You complain a lot.

i would think that the amish would hate all electronics.....


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False Dude
post Jun 23 2006, 12:58 PM
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We do, especially electronic machines that take the jobs of humans.


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impala454
post Jun 23 2006, 12:59 PM
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heh well there's no real breakthrough that steals people's jobs, just the damn store making the customer do the work.
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Spectatrix
post Jun 23 2006, 01:26 PM
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I don't generally have trouble with self-checkout machines themselves... what drives me nuts is when people decide to use self-checkout even when they have a FULL cart of crap.


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impala454
post Jun 23 2006, 02:42 PM
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well the biggest problem i've seen with them is the bagging process. those damn scales are always off it seems
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dauss
post Jun 23 2006, 03:58 PM
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You've got to be smarter than the machine. If you want to get back at them, you could do what I've done on several occassions.

Get the biggest block of Parmigiano-Reggiano you can find. Usually they run about $16-$22/pound. Take it and put it on the scale, and ring it up as bananas.


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Seeker
post Jun 25 2006, 02:04 AM
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The store and regional managers called me and we've also been communicating via e-mail. So far they've been extremely helpful and anxious to rectify the situation.

Supposedly they're going to be replacing the u-scans with updated models in July, and they're going to investigate why no one was around to check me out that night.
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GOB
post Jun 25 2006, 07:26 AM
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just wow.
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jonathan83
post Jun 25 2006, 08:32 AM
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QUOTE (impala454 @ Jun 23 2006, 02:42 PM)
well the biggest problem i've seen with them is the bagging process. those damn scales are always off it seems

ditto. ALWAYS messes up and starts beeping, so a worker has to come over and fix it.


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