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 Sep 5 2008, 10:42 AM
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#16
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 New son Donovan Charles Mummert born July 17, 2008 Group: Members Posts: 8,635 Joined: 22-February 06 From: Port Wentworth, GA Member No.: 15  |
Eh. It's whatever to me. I stopped pirating because my husband likes to buy cd's, and I like to buy movies. No need to download anything.
In other news: We got Comcast the other day, and their customer service sucks gigantic donkey balls. They wanted to send a tech out when all that simply needed to be done was register the modem they issued us. Simple as us giving them the numbers on the modem. I knew this. I told them this. Instead, they connect me with some retard female tech support agents in Louisiana who think that our modem doesn't work. After 4 phone calls we finally get a competent MALE technician in Jacksonville, FL. Why do women tech support operators suck so badly? Seriously, from now on, I think I am just going to keep calling and hanging up until I get a guy. They usually are a lot more polite and a lot more competent. |
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Sep 5 2008, 12:39 PM
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#17
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 Group: Members Posts: 10,620 Joined: 23-February 06 From: Houston, TX Member No.: 48 |
Take it from someone who worked as a programmer for a major customer service provider. The agents suck because they're bottom barrel jobs. They're bottom barrel jobs because (A) people don't want to sit and listen to people bitch all day (
 because the pay sucks. The pay sucks because it's expensive as hell to keep 1000+ people sitting around at phones all day (often 24-7). It's like expecting wonderful customer service from burger king or something. Yeah, it'd be nice if it was better, but honestly I think people's expectations of customer service over the phone are way too high. I've definitely lowered my expectations. If I have to call customer service for anything, I clear aside at least an hour, and assume that I'll have to call back at least a couple times and re-explain my situation. I also assume that whatever it is I want done either won't get done in the time period I want it done in, or won't get done at all.
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Sep 5 2008, 01:52 PM
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#18
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New son Donovan Charles Mummert born July 17, 2008 Group: Members Posts: 8,635 Joined: 22-February 06 From: Port Wentworth, GA Member No.: 15 |
I usually know to expect lousy customer service. My complaint was more that female customer service technicians irritate the fuck out of me.
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Sep 5 2008, 01:54 PM
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#19
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 Group: Moderators Posts: 2,499 Joined: 23-February 06 From: El Paso Texas Member No.: 32 |
QUOTE (Mommy @ Sep 5 2008, 10:42 AM)  Eh. It's whatever to me. I stopped pirating because my husband likes to buy cd's, and I like to buy movies. No need to download anything. In other news: We got Comcast the other day, and their customer service sucks gigantic donkey balls. They wanted to send a tech out when all that simply needed to be done was register the modem they issued us. Simple as us giving them the numbers on the modem. I knew this. I told them this. Instead, they connect me with some retard female tech support agents in Louisiana who think that our modem doesn't work. After 4 phone calls we finally get a competent MALE technician in Jacksonville, FL. Why do women tech support operators suck so badly? Seriously, from now on, I think I am just going to keep calling and hanging up until I get a guy. They usually are a lot more polite and a lot more competent. cause they're women -------------------- |
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