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> Best Buy's Lemon Policy
Epic
post Feb 2 2008, 01:16 PM
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hey, i just took my laptop into best buy for the second time in about 5 weeks. i've got 8 months left on my 3 year service plan.

just a couple of questions

1) if my laptop screws up again, will they really return my purchase price to use toward a new laptop?

2) if i extend the warranty does the lemon policy start over? or carry over?

Thanks
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jonathan83
post Feb 2 2008, 10:00 PM
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get a mac.


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theIncredibleEdi...
post Feb 3 2008, 12:54 AM
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QUOTE (jonathan83 @ Feb 2 2008, 10:00 PM) *
get a mac.



*nods in agreement*
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pebkac
post Feb 3 2008, 06:36 PM
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From Atlantis to Interzone


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To answer your question, I believe so, but I'm not 100% sure.


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QUOTE (Spectatrix @ Oct 13 2006, 09:51 PM) *
Holy shit, pebkac, you're awesome!



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Mommy
post Feb 4 2008, 12:11 AM
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QUOTE (Epic @ Feb 2 2008, 01:16 PM) *
hey, i just took my laptop into best buy for the second time in about 5 weeks. i've got 8 months left on my 3 year service plan.

just a couple of questions

1) if my laptop screws up again, will they really return my purchase price to use toward a new laptop?

2) if i extend the warranty does the lemon policy start over? or carry over?

Thanks
No, they fix it a 3rd time. The 4th time you take it in, it's considered a lemon and they give you store credit for the purchase price. I believe you lose the warranty or you are given store credit for a percentage amount. Like if you took it in 2 more times and got the lemon policy replacement and there was 6 months left, you would get 6 months of the purchase price of the warranty. They give pro-rated amounts back. I worked for Best Buy, and I just recently delt with them for laptop issues myself. I'm pretty sure that's how it all goes. I know Im right on the 4th visit thing though.
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impala454
post Feb 4 2008, 12:37 AM
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QUOTE (jonathan83 @ Feb 2 2008, 10:00 PM) *
get a mac.

yeah where the warranty costs twice as much
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Epic
post Feb 4 2008, 11:49 AM
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ah, thanks for the heads up. looks like i'll just extend the warranty then.

and instead of spending another 2,000 on a laptop, i'd rather put that money toward a gigantic TV, which i think i'd get more use out of.
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