TimeWarner fucking sucks, never use them! Options

[Seeker]

Rant time! Let me preface this by saying I wouldn't use TimeWarner if I didn't have to; however, I'm locked in to the bastards because they have a monopoly in my area.

It all started when I logged on to TimeWarner's website to order their cable Internet service. I signed up for a package online because at the time they were running a special promotion where all Internet orders got 10 dollars off the monthly service. After putting in my order I got an email confirmation saying that a representative would contact me within the next 24 hours to set up an installation appointment. I waited three days and the fucking assholes never called me. I called up customer support and after an hour long wait they tell me that they have no record of my order and it never went though! I gave them my order confirmation number and spoke with three managers but no one could figure out what the fuck happened. I brushed all that off and told them... well go ahead and put in an order for me but give me the special online discount. Surprise surprise, the fucking bastards wouldn't give me the discount over the phone! Their online order form wasn't working so how the fuck do they expect me to order their service with the discount? My bet is they put the promotion up and then purposefully broke their order form so no one could get the discount. After being on the phone for 3 hours I didn't feel like protesting any longer and told them to just sign me up at the normal rate. So they signed me up but the next installation date was two fucking weeks away! I figured I could mooch off my neighbors wireless for two weeks and let them go.

Fast forward to two weeks later. The bastards are supposed to be there sometime between 8 in the morning and 11 in the afternoon. Did anyone show up?? Not one God damn soul knocked on my door that morning. I called up customer support to bitch and the next scheduled installation date was another TWO FUCKING weeks away! I immediately escalated to that person's manager, then that manager's manager. Finally I got someone who said they would send someone out within the next three hours. DID ANYONE FUCKING SHOW UP? FUCK NO! So bitched and bitched some more and finally they told me to come down to the Time Warner office and pick up the "self-install kit". Well fuck... if I knew they had a God damn self-install kit I would have fucking been down there two fucking weeks ago to pick it up, bastards.

Fast forward to today. I go down to the Time Warner office to pick up my self-install kit but the lady behind the counter said no one had been out to my apartment yet to activate the service so I couldn't have the cable modem. I immediately blew the fuck up, started cursing, banging on the counter, and demanding why the fuck I was getting the run around. The lady behind the counter refused to help or escalate to her manager because her manager was in a meeting. I told her I wasn't fucking leaving until I got someone to help me. I staged a sit-in and refused to remove myself from the floor in front of the counter until I got some fucking help. She threatened to call the police and I told her to do it. The dumb bitch was bluffing and after a couple of minutes she finally went to pull her damn manager out of her fucking meeting.

I explained my situation and how I kept getting fucked over by their incompetent bastards. I asked for phone numbers to corporate, her managers number, etc. The good thing is the lady actually had some pull within the company and got a technician to come out to my place immediately. I also got her to discount my monthly service bill.

The technician then comes out to my place and installs everything, but I'm only getting 3.6 mbits out of the 7 I'm supposed to get. So it looks like next week will be filled with even more bitching and whining to TimeWarner until they get their shit straight.

I also got disciplinary actions taken against the two customer service reps that flat out lied to me.

Fucking TimeWarner, I wish someone would burn all their offices to the ground and then shit on the ashes.

[Seeker]

If you read my post my online order appeared to go through and I even got a confirmation number via email.

I don't know why someone had to come out, I think they just wanted the 25 dollars for the installation fee which is a bunch of bullshit because I can plug in a cable modem myself. TimeWarner is just out to rape consumers.