LP&L, f'ing pisses me off Options

[Spectatrix]

Me: Hi, I'm a former LP&L customer and I'm setting up new electric service in Austin. I'd like to have you guys send a letter of reference to them showing my good payment history so that I can get my deposit with them reduced. *gives old address & name*

LP&L: Well, you have a rating of "poor" with us, so this won't help you any.

Me: Wait, what? I had perfect payment history with you for two years!

LP&L: You have an outstanding debt with us for 18 dollars.

Me: What? From when?

LP&L: November 2003 (at the first address I lived at in Lubbock)

Me: I had service transferred and had service in my name at the 2nd address for a year and a half after that. Why was that charge never assessed THERE?

LP&L: Well if they didn't look you up by customer number, billing wouldn't have made the connection between the two accounts.

Me: But, but, but... you looked me up by ADDRESS now and it brought this up!

LP&L: Yes, well, we hate you. (Ok, she didn't really say that) You could pay the debt, but your rating would still be poor with us.

Me: Fax me all that info, please. I'm going to call back after I can compare it to my old bills.






@#%!#%&%&@#$&#$!@#%^ FUCK LP&L. Why the hell am I just NOW finding out about this debt? 3 1/2 f'ing years old! At least they never submitted it to a collection agency (I guess 18 bucks isn't worth the cost of collection), so it hasn't damaged my credit rating, but fucking hell! Needless to say, an LP&L supervisor is going to get a nasty call from me tomorrow or Friday, IF they ever actually fax me this damn info. Thankfully I've kept pretty good track of my bills over the years, so I can look at bills and bank account history and see WTF is up.

This post has been edited by Spectatrix: Apr 12 2007, 12:54 PM