 Cingular |
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| Cingular |
 Mar 3 2006, 12:16 PM
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#1
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Group: Members Posts: 48 Joined: 23-February 06 From: lubbock or the sticks Member No.: 58  |
I just got a phone call from cingular saying that my account will be terminated in 35 days because over 50% of my phone calls are off network. I have a nationwide, no roaming plan. I travel a lot, plus my hometown isn't on the cingular network. But since I had the nationwide no roaming I didn't think that would be a problem.
Now they are telling me they will terminate my contract AND I have to pay the early-termination fee. Can they do this or am I getting screwed? |
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Mar 3 2006, 12:18 PM
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#2
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Group: Admin Posts: 6,906 Joined: 22-February 06 From: Austin Member No.: 9 |
That's bizarre... I'd ask Gen, but I'm not at my home computer (and I don't know what her AIM name is off the top of my head)...
Read through your contract. If it's not in there, then I imagine they can't do that. This post has been edited by Spectatrix: Mar 3 2006, 12:19 PM -------------------- |
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Mar 3 2006, 12:21 PM
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#3
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 New son Donovan Charles Mummert born July 17, 2008 Group: Members Posts: 8,635 Joined: 22-February 06 From: Port Wentworth, GA Member No.: 15 |
are you sure the phone call is from Cingular? cuz I like to play pranks on my roommate by sending her fake "sprint" text messages saying that she is over on her minutes and she needs to call and make a payment. I would call cingular and ask them to verify that they called you.
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Mar 3 2006, 12:24 PM
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#4
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Group: Members Posts: 48 Joined: 23-February 06 From: lubbock or the sticks Member No.: 58 |
I'm on the phone with them now and they said they did call me.
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Mar 3 2006, 12:26 PM
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#5
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New son Donovan Charles Mummert born July 17, 2008 Group: Members Posts: 8,635 Joined: 22-February 06 From: Port Wentworth, GA Member No.: 15 |
i dont see why they would straight up tell you that they are terminating your contract. they should just say that you owe a bunch of money. I would ask to talk to a supervisor if the person you are talking to now doesnt fix the problem.
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Mar 3 2006, 12:27 PM
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#6
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Group: Members Posts: 48 Joined: 23-February 06 From: lubbock or the sticks Member No.: 58 |
That's the thing, I don't owe them any money. They are saying that because I make off-network calls that its costing them a lot of money, so they're terminating my contract.
Which I think is complete bullshit |
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Mar 3 2006, 12:33 PM
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#7
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Group: Admin Posts: 6,906 Joined: 22-February 06 From: Austin Member No.: 9 |
QUOTE (Jen @ Mar 3 2006, 11:27 AM) That's the thing, I don't owe them any money. They are saying that because I make off-network calls that its costing them a lot of money, so they're terminating my contract. Which I think is complete bullshit Talk to a supervisor. If he/she doesn't resolve the issue, talk to his/her supervisor... and so on. It's bullshit. Unless you're violating your contract, they shouldn't be able to terminate it, much less force you to pay the early cancellation fee. -------------------- |
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Mar 3 2006, 02:13 PM
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#8
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 Group: Members Posts: 5,275 Joined: 22-February 06 Member No.: 2 |
i work in the telecom industry, that's bullshit, you're getting royally screwed
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Mar 3 2006, 03:34 PM
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#9
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 Group: Members Posts: 1,761 Joined: 23-February 06 From: Lubbock/Dubai Member No.: 57 |
that sounds wrong.,....sue em
-------------------- bored...so i did this
http://beerlist.wetpaint.com/ |
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Mar 3 2006, 03:42 PM
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#10
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 Oh baby bring me down  Group: Agents Posts: 4,115 Joined: 23-February 06 From: Way out yonder Member No.: 68 |
fuck those bastards!
-------------------- Southern Rock, beer and bears!
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Mar 3 2006, 05:33 PM
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#11
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Fool Group: Members Posts: 2,127 Joined: 23-February 06 From: LBB Member No.: 56 |
I think it's in your contract, actually. They can also terminate your service if you don't use a percentage of your minutes each month, which I think is just dumb, but they haven't terminated me yet.
-------------------- Spam? Isn't that something poor people eat?
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Mar 3 2006, 06:07 PM
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#12
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 Amber Group: Members Posts: 533 Joined: 22-February 06 From: Birmingham, Al Member No.: 6 |
QUOTE (James @ Mar 3 2006, 05:33 PM) I think it's in your contract, actually. They can also terminate your service if you don't use a percentage of your minutes each month, which I think is just dumb, but they haven't terminated me yet. hmph weird cause i have like..2000 something roll over minutes 
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Mar 3 2006, 06:14 PM
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#13
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 Retired Funk-bringer Group: Moderators Posts: 2,656 Joined: 22-February 06 From: Dallas Member No.: 14 |
it's a fucking phone company
and they won't let you call people that use other phone companies what the fuck -------------------- WAIT. I'm not finished.
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Mar 3 2006, 06:19 PM
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#14
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Group: Members Posts: 19 Joined: 24-February 06 Member No.: 77 |
If they terminate your contract you dont have to pay a fee...but if you were to terminate there would be a fee; they prolly hope you dont read the fine print.
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Mar 3 2006, 08:13 PM
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#15
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Fool Group: Members Posts: 2,127 Joined: 23-February 06 From: LBB Member No.: 56 |
QUOTE (DaveFireDancer19 @ Mar 3 2006, 06:07 PM) hmph weird cause i have like..2000 something roll over minutes I only have 2935 rollover minutes. Weird. I thought I'd have more. -------------------- Spam? Isn't that something poor people eat?
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Mar 3 2006, 08:20 PM
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#16
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 N O E S Group: Members Posts: 421 Joined: 23-February 06 From: Hieuston, TX Member No.: 42 |
Interesting.. I was thinking about going to Cingular, but now that I'm out in a place that only gets digital roaming signals, it looks like it may not be a good idea. I guess they lose money if you're on roaming all the time.
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Mar 3 2006, 09:19 PM
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#17
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 <3 stars Group: Members Posts: 187 Joined: 22-February 06 From: in emo land Member No.: 24 |
that's the dumbest shit i've ever heard! eep! hope you get it resolved! let us know
-------------------- *the* aggie bitch
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Mar 3 2006, 10:26 PM
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#18
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Group: Admin Posts: 6,906 Joined: 22-February 06 From: Austin Member No.: 9 |
Gen said that yes, it's in the contract and has been in provider's contracts for pretty much forever. However, she's unsure of why they're just now enforcing it. Since it is technically a violation of your contract, they can charge you the early termination fee.
BUT... you can probably talk/cry/yell your way out of it. She said "yah, they're concerned more with reputation rather than anything right now and we'd rather have a happy customer than someone badmouthing" So have at it! Ask for supervisors! Bug people! (Just be prepared to spend a while on the phone...) This post has been edited by Spectatrix: Mar 3 2006, 10:48 PM -------------------- |
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